Privacy Policy
Spanish version at the end (version en español al final)
Effective Date: 01/23/2025
Imperial Insurance Solutions LLC (“we,” “us,” or “our”) values your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, and protect your personal information in compliance with the Telephone Consumer Protection Act (TCPA), The Campaign Registry (TCR) guidelines, and other applicable laws.
1. Information We Collect
We may collect personal information when you interact with our services, including but not limited to:
Personal Identification Information: Name, phone number, email address, mailing address, and other contact details.
Service Usage Data: Information related to your interactions with our website or customer service communications.
2. How We Use Your Information
We use the information we collect for the following purposes:
To provide services, process transactions, and communicate with you regarding your account or policies.
To send informational SMS/text messages, emails, and phone calls related to account notifications, policy updates, payment reminders, and customer service communications.
To comply with legal and regulatory requirements.
To improve the quality of our services and customer experience.
3. Consent to Contact
By providing your contact information and opting in, you consent to receive informational communications from us, including SMS/text messages, emails, and calls, related to your account and services.
Opt-In Requirement: You must provide consent before receiving SMS/text messages from us. Consent is obtained via a checkbox or other clear method on our forms.
Opt-Out and Help: You may opt out at any time by replying STOP to any text message to cancel, or reply HELP for assistance. Message and data rates may apply. Message frequency may vary.
4. Data Sharing and Disclosure
We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. Data Security
We implement reasonable technical and administrative measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
You have the right to:
Access the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your personal information, subject to legal requirements.
Withdraw your consent to receive communications at any time.
To exercise these rights, contact us using the details below.
7. Children’s Privacy
Our services are not directed toward individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us so we can delete it.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated “Effective Date.”
9. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Imperial Insurance Solutions LLC
9351 Fontainebleau Blvd Apt B115
Miami, FL 33172
info@imperialinsurancesolutions.com
(786) 443-4061
